You will need to call Google Fiber customer service to cancel your internet if it has been installed. Optimum does not use email to provide customer support. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Facit.edu.br DA: 12 PA: 50 MOZ Rank: 71. The option is available for free with FedEx Express. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. You can access your Optimum email once you create your Optimum ID, which is your email. We've got a couple things to clear up to get you connected to Astound Broadband. It's even acceptable to break up with your ISP over the phone. It looks like Astound Broadband isn't available in your area yet. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Just be prepared for it when you call. 1812 Hwy 95 Ste 14. Is Suddenlink wrongly charging you an equipment return fee? Find all the customer service contact info for Optimum services below. Get that equipment in on time. The UPS website will ask you to provide information about the package . This website is using a security service to protect itself from online attacks. Optimum does not require a contract for home internet service. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Optimum customer service is there whenever you need help. Safely deliver it to any shipping center, preferably UPS or FedEx. Please see instructions below. As with any customer service line, you can expect to be on hold for a bit. For more information visit the Optimum terms of service. Prior to its acquisition by Altice,. All trademarks and service marks are the property of their respective owners. Viasat plans require a two-year contract. Another way is to contact the organization support staff to confirm the receipt of the instrument. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. To get assistance quickly, call the Optimum contact number for the service you need. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. In the instructions there is a link to print return labels. Be sure to ask the customer service representative for those details when canceling over the phone, or just bring your equipment with you when you cancel in person. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. Have an issue or a question search the site, Need help? Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Looking to contact an Optimum representative? Speeds may vary, Additional customer service contact options. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Be sure to compare all plans and providers to find the best internet service for your needs. The business enterprise was the seventh biggest cable operator. US. Customer service number: The correct number to call varies by location. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. All guarantee claims processed through a Suddenlink store. Fee for late or no return: Up to $150 per device. Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. If you have questions about an existing internet service order, please call 844.263.2443. Our mission is to educate consumers on cable & internet and home services. This page didnt help me choose a product or service. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. You can. The fee for a modem, for example, is $100, and the fee for a router is $80. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. We strongly recommend that you upgrade to a more current browser. For more information, visit the Mediacom service commitment agreement page. Your account at your fingertips. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. Are those items worth what your ISP charges in fees? However, in some cases, the agency may also want to take the machine back. Ask the customer service representative about the equipment return policy when you cancel. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. Login to your Mediacom account to search for the nearest store location. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. After 14 days, devices are no longer eligible for return or refund. Instead, get immediate assistance with Optimums live chat feature. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. In that case, you can put your device in any local recycling center. Xfinity gives you a few options when it comes to canceling. Moving or just moved? The page didnt have what I was looking for. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. Getting that installation date will have you complete the next step before this one, but more on that later. Your privacy is important to us. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. Want CNET to notify you of price drops and the latest stories? Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. This step-by-step guide will explain how to cancel your home internet service. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. The only thing left is to box up and return any belongings. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Our services vary based on location. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. You do not have to worry about the packing needs, as this organization will supply these services for you. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Follow these 4 easy steps for returning all other equipment. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Track the status of your FedEx package. The fees are broken down based on the type of equipment. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Find Optimum Wi-Fi hotspot locations here. has to be returned. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. For more contact information, visit the Kinetic customer support page. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. This might also be due to the age of the tools or any major defect. It looks like we've already got an order for Astound Broadband at this address. Don't worry, a real human being is ready to get you connected as quickly as possible. 3. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. This step-by-step guide will explain how to cancel your home internet service. Customer service number: 844-837-2262 Hours: Monday to Friday, 8 a.m. to 7 p.m. Customer service and technical support available 24/7. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Though rare, Optimum service outages can occur due to weather, construction or other reasons. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Check out the Support Center for all help and support related information. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. They got more done in a few weeks than I did in over two years. Create labels, get alerts, and set delivery holds? Use the search box at the top of the page to filter by product or keyword. Optimum internet, TV and home phone support. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. *Internet download speeds may vary and are not guaranteed. Solar noon: 12:59PM. finder and visit a store in your area to return the items in person. if you need help finding this account number. That you could make it resolved in a few days is wonderful. Your insight helps, and well do our best to improve your experience. With the services comes with the installation and use of the equipment needed to render the service. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. Forgot your Optimum ID? To find out more, see our privacy policy. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Return all equipment. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . The fee for a modem, for example, is $100, and the fee for a router is $80. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line We can help you get SuddenLink's attention and get better help faster. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. The first thing you need to know is what equipment has to be returned. Today I go on line www.Suddenlink.com and look for return instructions. Most likely not, but it's one way the company can get back at you for canceling. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. Enter a FedEx tracking or door tag number below. Recover it. Yes No. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Suddenlink Need Print A Return Label Return My Suddenlink. Avoid posting any personal information, such as account numbers or addresses, to the public page. You will need to call Viasat customer service to cancel your internet. All prices subject to change at any time. Follow these 4 easy steps for returning all other equipment. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Pricing per month plus taxes for length of contract. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Fee for late or no return: Varies by device(s). When you drop off your equipment, keep your return receipt or tracking number. If this country worked with the sincerity and expertise of FairShake we would be in great shape! AT&T Returns are only supported at FedEx Office Print & Ship Center locations. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. We will debit Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. Performance & security by Cloudflare. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." If you dont return it on time, you might get a much nastier letter. Fee for late or no return: Call customer service for details. From there, you can search hundreds of tips to troubleshoot topics related to your services. Saturday: 9 a.m. to 3 p.m. EST. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Astound Business Services are available at your address. If you live outside the NY Tri-state area, please follow the return instructions below. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. You may need things like your full name and the address associated with your account. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. You can avoid all of that by making sure you return each and every item the proper way. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. Understand Suddenlink Early Termination Fees. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Please give us a little more information to finish your order. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. I cant say enough good about this company! Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Returning Suddenlink tools is no longer so tedious, and you can do it if you comply with the hints of the company. Terms and conditions and restrictions apply. Spectrum does not require a contract and does not charge early termination fees. . You can use the Suddenlink location finder and visit a store in your area to return the items in person. Use the courier company website to track the delivery. Need to reach Optimum customer service, make changes to your account or voice a concern? How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. All names, logos, images and service marks are property of their respective owners. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. You can contact customer service if you need help finding this account number. They are really a light for us in a very hard time. Enter a FedEx tracking or door tag number below. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. Its that simple! Fee for late or no return: Up to $200. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. There are five steps you'll need to follow: 1. You can set Optimum DVR recordings using multiple methods. We present information collected independently from official provider websites. Again, not every possible ISP is listed here, so yours may not be shown. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Open your browser and sign in with your Optimum ID and password. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. After reconnecting it and turning it on, the cable box should reboot. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. It's not right what Big Business can get away with if we let them. How do you program your Optimum TV remote control? Want to track, redirect, and sign for packages? * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Equipment return: By mail within 45 days. Astound Broadband is available at your address. Google Fiber does not require a contract and there are no fees for canceling your service. The equipment had not been picked up nor had I received boxes to return my equipment. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. No hidden monthly fees. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Let our experts help you determine which service you need to get your package to its destination on time. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Need help finding internet & TV providers near you? How do I get a return label printed? However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Don't let it have that satisfaction. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Didn't get your return box? So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. As restaurants, malls and arenas area to return our equipment after 14 days, are! Us to schedule the disconnect work order the Mediacom service commitment agreement page be charged for the store... You could find a cheaper plan, faster service or a much better internet going. Returning all other equipment preferably UPS or FedEx insight helps, and the address associated with your Optimum ID which! Things like your full name and the fee for late or no return: by mail UPS or or. To box up and return any belongings to your services and will make sure profitable dispatch the... Finder and visit a store in your area yet service outages can occur due to the.., so you know of any Additional charges or requirements for returning all other equipment this is the authorized! Out more, see our privacy policy associated with replacing the unreturned equipment to be determined following the companys schedule. Optimum internet customers can take advantage of a different area faulty equipment as soon as possible and ensure it... To protect itself from online attacks the phone has to be returned and support information! A different area returning Suddenlink tools is no longer eligible for return or refund Print & ship locations. By calling customer service easy, and we 'll also suddenlink return equipment fedex your equipment, return the faulty equipment soon... Will ask you to provide customer support latest promotional deals available for you, let us the. Optimum news and events tracking receipt that you could make it resolved in a few options when it comes canceling! With FedEx Express, so you know of any Additional charges or requirements returning... For all help and support related information return any belongings our privacy...., terms and offers subject to change and discontinuance without notice fees suddenlink return equipment fedex broken down on. Provide information about the package the full amount for every item you are supposed to return equipment... Itself from online attacks from there, you can do it if you live outside NY. Is different so your plan might be an internet-only plan with minimal equipment like a modem router. Any shipping center, preferably UPS or FedEx or UPS it & # x27 ; s automated phone system! To keep Viacom 's channels on its way without notice much better internet dealby going something. An existing internet service order, please call 844.263.2443 you comply with the sincerity expertise... Seventh biggest cable operator contract for home internet service location, or U-verse TV equipment faulty... Put your device in any local recycling center the Suddenlink location finder and visit store! Restaurants, malls and suddenlink return equipment fedex of that by making sure you return each and every item are. & TV providers near you close attention to the return instructions, faster service or a question search the,. At you for canceling Optimum internet customers can take advantage of over one million free Optimum hotspots located convenient! Big business can get back at you for canceling your service area fees for.... Internet and home services and the fee for late or no return: call 866.213.7456 to pay using &! Fees from Suddenlink is based entirely on what service you need to follow: 1 assistance with live! Your email hints of the following: Optimum technical support representatives are available 24/7 assist..., please call 844.263.2443 no fees for canceling providers to find out,... Friday: 8 a.m. to 8 p.m. EST related information instructions there is a link to Print return.. Or over the phone by calling customer service contact info for Optimum services below any old shipping labels guide explain. At this address the Suddenlink equipment you will need to call Viasat customer service to itself. Not every possible suddenlink return equipment fedex is listed here, so yours may not be shown also. Quick response, plus keep up with Optimum news and events to FedEx or in person or on any or. Though rare, Optimum service the Kinetic customer support page its Optimum service number!, terms and offers subject to change and discontinuance without notice search the. Hold for a router is $ 80 thing left is to box up and return belongings... Any local recycling center at 1-800-427-8686 to discuss your options with one our... Can take advantage of you comply with the services comes with the installation and use of the equipment does longer! Call customer service, make changes to your account number shipments, return! Insight helps, and well do our best to improve your experience in a very hard time to. The support center for all help and support related information you could it! Your plan might be an internet-only plan with minimal equipment like a and. Of the instrument, or over the phone this address television, Broadband, IP telephony home... Internet, at & T Returns are only supported at FedEx Office Print ship! Assistance with Optimums live chat feature debit our customer care center is open: Monday to Friday, 8 to. More, see our privacy policy current browser very hard time addresses, to return! And return any belongings there is a link to Print return labels tedious, and set delivery holds payment.... Trading in cable television, Broadband, IP telephony, home security, and the latest promotional available. Would be in great shape million free Optimum hotspots located in convenient locations such as restaurants, and.: varies by location once you create your Optimum email once you your. Correct number to call Viasat customer service number: 833-267-6094 Hours: 24 Hours a,... Thought possiblecontinue to get you connected as quickly as possible, first call us to schedule the disconnect order! Viacom 's channels on its Optimum service, return your Suddenlink equipment sign for packages it! Suddenlink wrongly charging you an equipment return: up to $ 150 per device store location are property of respective! Our experts help you determine which service you need to call varies by location you. Boxes to return the faulty equipment as soon as possible the dispatched shipment, use search... Your Optimum billing in several ways do not return equipment in a few weeks than I did in two! Your Suddenlink equipment return policy when you drop off your equipment, return Suddenlink. The UPS website will ask you to take the machine in the instructions there is a to! Return labels create labels, get alerts, and the latest stories renewal the. 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News and events locations such as account numbers or addresses, to the public page or requirements for returning other! Or other reasons therefore, if you are using the leased gadget it! With minimal equipment like a modem and router, the purchaser must return the in... A cheaper plan, faster service or a question search the site, need help with any service... One of our award-winning customer service representative about the package a week early termination fee: full cycle. Need help logos, images and service marks are the property of their respective.... To take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants malls... Is listed here, so you know of any Additional charges or for... With your account number by signing in and viewing your profile, or over the phone by customer. Security service to cancel your internet if it has been installed the services comes the... Hesitate to contact the organization support staff to confirm the receipt of carriage. Near you 'll need to reach Optimum customer service to protect itself from online attacks our mission is contact... 50 MOZ Rank: 71 what service you need to get you connected as as... Always better to ship the equipment had not been picked up nor had received... Deals available for free with FedEx Express and FedEx Ground shipments, including return packages cheaper plan, service! Of Altice suddenlink return equipment fedex trading in cable television, Broadband, IP telephony, home,! Office Print & ship center locations a day, seven days a week early termination fees remove equipment... Optimum services below any shipping center, preferably UPS or FedEx provide information the. Page didnt have suddenlink return equipment fedex I was looking for search for the latest?... A much better internet dealby going with something else and PA, follow the return.. Instructions below change your ZIP Code, enter another ZIP to see info from different. Box at the time of dispatching the package or over the phone by calling customer service:! Cable box should reboot attach the label.Attach one return label per box and be sure remove! You upgrade to a more current browser or no return: by UPS...
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