operations management examples in business

What marketing and promotions should we plan for this product? You want to create a top-notch product that stays within your customers budget. Using real-time information from managers and employees on the ground performing the work to optimize operations. Examples of International Businesses 1. Most Common The goal of operations management is to make your decisions smarter and your production leaner. This is because implementing ERM often requires changes to existing processes and procedures, and some employees may be hesitant to adopt unfamiliar practices or may feel their current routines are sufficient. & Dashboards, Application In addition to the types of business functions, there are three categories of modern operations management environments: Shops with centralized operations management typically use one central control system to manage essential supply chain functions and oversee multiple employees who work in one location. With an intelligent ERP, a company can embark on a digital transformation strategy to set them up for the future of business in five steps. Two facets of operations management supply chain management and logistics incorporate most or all of these qualities and play important roles in making a business profitable and successful. Good managers can admit when they dont know what to do. For example, an organization might need to adjust production schedules or workforce planning as the marketplace fluctuates. Examples of general business management goals might include maximizing revenue, minimizing costs and maintaining customer satisfaction. Operations management also refers to the processes, tools and resources necessary to support an organizations full workflow. Increasing Competitiveness Within The Industry. Taking informed decisions regarding strategy, policy and planning. As for example, companies undertake high-cost risks in marketing to launch a new product in order to gain higher sales. Most companies have an operations department for this reason, although the specific role may vary from company to company and industry to industry. Established an effective intelligence network and proactive actions to prevent any security / adverse situation. Universal solutions dont exist. Operations management best practices start with modern methods that allow employees to do their jobs efficiently and deliver a desirable product or service to customers. So, he decides to use a lead strategy and bets on growth. Availability, Business Profit refers to the earnings that an individual or business takes home after all the costs are paid. Improves productivity: Increase productivity by making the products delivery process more efficient. & Hospitality, Software Research in this field from the Journal of Operations Management focuses on understanding human behavior to improve operations management and realize its benefits. #CD4848 Collaborating among teams: More collaboration among teams will improve the production system because communication will increase, resulting in less room for error. In general, ops managers direct their companies day-to-day business activities. These goals and standards need to be well communicated so that everyone knows whats expected and how performance is measured. Modern ops management strategies focus on making sound business decisions based on data-driven analysis rather than relying solely on past results, employee and customer behavior and personal biases. Always be on the lookout for new advancements to remove bottlenecks and improve your operations strategy. Price, Quote, Reporting It is an online retailer with its headquarters in the U.S. which Strategy is a broad function of operations management that can involve operational planning, monitoring, and analysis. Apple Apple Inc., founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in the 1970s, is now considered one of the most influential international companies. Although Schaefer presented these principles in the context of why U.S. manufacturers were falling behind competitors from around the world, the core focus still applies to todays global economy and across sectors and industries. Operations Operational Reporting: Types, Examples and Best Practices, Learn how leaders use operational reports to gather, process, and share data to make fast daily decisions. Business management requires extensive general knowledge and incorporates external factors, while operations management requires a high level of operational expertise. But its usually only possible because of diligence in the fundamentals of business operations and operations management that take place largely behind the scenes, including keeping accurate records of inventory, smooth logistics, human resources, and supply chain management. Know how to identify future leaders on your team. CFA Institute Does Not Endorse, Promote, Or Warrant The Accuracy Or Quality Of WallStreetMojo. If theres a bottleneck in one stage of the supply chain, it can wreak havoc on every other stage. Day-to-day operational management tasks include record-keeping and operational reporting. The software ensures that resource are optimized. Operations managers help organize resources using sound HR concepts, the right technology and up-to-date best practices. Without operations management, departments may have trouble aligning decisions with company goals, avoiding conflict, and keeping operations running smoothly. Advances in technology continue to increase the technical complexity of this discipline. When youre seeking greater control of processes to maximize efficiency and achieve lower costs, variances are invariably bad. Working in operations management is a challenging role that requires a variety of skills. This reduces the overall cost and. Africa, Middle Service operations managers are responsible for creating a complete operations management cycle. The balance struck between managing highly controlled and predictable business operations and embracing rapid, inevitable change is well suited to succeeding in volatile times. The three main types of operations management focus on the objective, the task or the individual employee. Services, System Newtons third law has its limitations. For example, if your company doesn't provide a physical product, you likely won't focus much on supply chain management. New issues required new thinking and new tools. Your team can master forecasting by trying to answer hypothetical questions like: What will the demand for this product be in the future? Budgets tighten and cost-cutting measures become top priority. The company also automated its warehouse management and established multiple delivery stations to ensure faster delivery. Operations management deals with the management of processes and operations in an organization. Modern operations management is comprised of four theories: business process redesign (BPR), six sigma, lean manufacturing, and reconfigurable manufacturing Team members in your organization may complete their work faster when you make improvements to production. Manage for stability in the short term, Schaefer said. As an operations manager, you'll need to organize, plan, and delegate. The finance department will handle everything from revenue to salaries. When leadership is lacking, inefficiencies and behavioral issues can grow and spread throughout an organization. WebOperations management is the management of processes that transform inputs into goods and services that add value for the customer. Therefore, the responsibilities Sam needs to fulfill are: One of the biggest companies in the U.S, Amazon, is a good example of successful operations management. Assets Management, Global The following are illustrative examples of operations management. With NetSuites SuiteCommerce solution, casalife was able to meet the demands of its ecommerce operations and become more agile and able to take on growth opportunities. Understand customers with a single, enterprise-wide view of data to pivot on a dime. The goal is to increase an organizations income by improving its operations and maximizing the use of existing resources. The small retailer couldnt afford the high up-front IT investment and maintenance costs associated with typical on-premises solutions. We can further divide a service operation into high contact and low contact segments. For example, IT operations management includes maintaining the hardware and software to enable IT strategy, planning, decision-making, research and technical support. Recent Actions on Risks and Uncertainty While control and discipline can get companies through rough economic times, its important to remember that your people are, well, people. Use left and right arrow keys to navigate between columns. WebCapacity Management Examples Todd is the manager of a company that produces paper sheets. Youre going to encounter problems you havent dealt with before. Innovation. As an operations manager, youll ensure company leaders keep the budget in consideration when they make important decisions. There are many problem-solving strategies you can study and keep in your toolboxand your team members will appreciate your quick solutions when things get tough. It may also involve provisions or suggestions for dealing with those predicted scenarios. Discipline and control are the essence of the principles of operations management. Kaizen Strategy stems from Japanese business philosophy, focuses on gradual growth in productivity through employee engagement and continuous improvement in operations. BPA can increase efficiency, save time and money, reduce errors and increase transparency. Accounting & Consolidation, Customer It includes planning, organizing, directing, and controlling the resources and activities needed to provide a service. Monitoring, Application Operational planning is the foundational function of operations management. It ensures that all products and services meet the highest standards possible and helps to Inflation and supply chain disruption are wreaking worldwide havoc as cost-of-living prices soar and economies falter. Commerce, Analytics Innovation is the fun and exciting stuff in the spotlight. Build project plans, coordinate tasks, and hit deadlines, Plan and track campaigns, launches, and more, Build, scale and streamline processes to improve efficiency, Improve clarity, focus, and personal growth, Build roadmaps, plan sprints, manage shipping and launches, Plan, track, and manage team projects from start to finish, Create, launch, and track your marketing campaigns, Design, review, and ship inspirational work, Track, prioritize, and fulfill the asks for your teams, Collaborate and manage work from anywhere, Be more deliberate about how you manage your time, Build fast, ship often, and track it all in one place, Hit the ground running with templates designed for your use-case, Create automated processes to coordinate your teams, View your team's work on one shared calendar, See how Asana brings apps together to support your team, Get real-time insight into progress on any stream of work, Set strategic goals and track progress in one place, Submit and manage work requests in one place, Streamline processes, reduce errors, and spend less time on routine tasks, See how much work team members have across projects, Sync your work in real-time to all your devices, For simple task and project management. As an operations manager, youre the air traffic controller keeping everyone and everything on track. In order to excel at this function of operation management, build strong conflict management strategies. Skills like project Managers use operations management KPIs to make informed decisions and coordinate efforts across the supply chain and organization as a whole. The family-owned, online furniture company casalife needed an integrated business solution to become more efficient to stay competitive with larger online retailers. Use up and down arrow keys to move between submenu items. In economics, the term is associated with monetary gains. The role of an operations manager crosses many boundaries, including responsibilities as diverse as product development and project management. This discipline focuses on formulating strategies and taking actions to optimize production and supply chain performance. Automation, NetSuite );}.css-lbe3uk-inline-regular{background-color:transparent;cursor:pointer;font-weight:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;color:inherit;background-image:linear-gradient(to bottom, currentColor, currentColor);-webkit-background-position:0 1.19em;background-position:0 1.19em;background-repeat:repeat-x;-webkit-background-size:1px 2px;background-size:1px 2px;}.css-lbe3uk-inline-regular:hover{color:#CD4848;-webkit-text-decoration:none;text-decoration:none;}.css-lbe3uk-inline-regular:hover path{fill:#CD4848;}.css-lbe3uk-inline-regular svg{height:10px;padding-left:4px;}.css-lbe3uk-inline-regular:hover{border:none;color:#CD4848;background-image:linear-gradient( Client manager Keep track of important client details whether youre at the office or out in the field. Tactical operations decisions, on the other hand, involve how the company responds to changing operational conditions. This Bank Operations Manager Resume template will grab your future employer its attention. Profits can be made. The principles of operations management balance disciplined control of the fundamental elements of operational efficiency, creative problem solving, and agile change management. The field of behavioral operations management examines the decision-making role. Think of Newtons physics and chaos theory teaming up. Put your leadership and organizational skills to work inspiring a team of up to 60 people, including managing budgets and hiring processes. When youre resourceful, youll have an easier time maintaining business processes. The operations manager may evaluate Most business strategies have an operations component. One key aspect is using operational data to analyze results and adjust long-term strategic plans where necessary. Info. Therefore, the role of an operations manager in itself gives us the importance of operations management. Maximizing resources for research and development, Maintaining quality control in manufacturing, Maintaining industry-specific legal and compliance requirements. To handle these changes, you need to be fast on your feet. But the selection of facilities is based on the easy and regular supply of labor, resources, and raw materials. It may take many rounds of design and a few trips back to the drawing board to create a quality product up to standards. The ability to manage change separates good managers from weak ones, Schaefer said. Operations management responsibilities include giving attention to production and process design, layout design, control of inventory and raw materials, distribution, proper sales and marketing, delivery of customer service, etc. After downloading and filling in the blanks, you can customize every detail and appearance of your resume and finish. Different Kaizen Principles Kaizen principles deal with process, people, product, and environment. Read: Sales and operations planning (S&OP): A project managers guide, Read: Efficiency vs. effectiveness in business: Why your team needs both. The importance of operations management cant be overstated! To push your company leaders toward financial success, youll need to plan ahead. It is important to determine a location facility of the plant that can ensure maximum operating efficiency. Schaefer named the principles specifically for the APICS presentation, so later versions appear in various forms by different experts. But the fact is that some degree of variance is inevitable. For example, if a train manufacturer develops a plan to expand revenue by 50% that plan will It also includes the provision and delivery of excellent customer service. Operations management is partly responsible for shaping the organizational policies and practices essential for safe, efficient and secure departmental functions. The practice focuses on the staff, processes and physical resources required to operate a business. It is the design to work out resource utilization processes and operations. Get advice, best practices, + predictions from top experts, El Futuro de la Experiencia del Cliente (LATAM), O Futuro da Experincia do Cliente (Brasil). to bottom, They use different tools to measure and track service quality, customer satisfaction, and employee performance. New problems and challenges will arise that dont fit the current playbook or set of tools at hand. Risks that arise out of political and economic imbalances can be termed as non-business risk. Your email address will not be published. Having Business Development background combined with extremely intensive organization of Political campaigns, I will do my best to help meet team expectations.
Skilled in Business Planning, Risk and Operations management is, therefore, a vast field and can involve product and process designs, plant layouts, material management, maintenance, quality control, production plan, and control, etc. Business agility requires great customer data management. Here are some examples of operations management thatll illustrate these processes in detail: Procurement It includes selecting and managing suppliers, i.e., You've signed a top-notch candidate. Your goal should be to clearly communicate how you want your product to match or exceed other products on the market. Its primary aim is to improve its profit through optimal utilization of resources and customer service. To retain your stellar talent, you've got to learn how to create a great employee experience. These functions and processes ensure that people, information, and materials come and go and get where they need to be on time and efficiently are fundamental operations that keep a business productive and profitable, creating margins for innovation to take place. Redefine your operations workflows and more effectively monitor manufacturing processes by integrating industrial monitoring devices and software with NetSuites Advanced Manufacturing solution. WebThe Operations Plan is an important section of a business plan that outlines the day-to-day operations of your business. Without operations management, critical business functions like R&D, client service delivery, information technology and. The functions of operations management are critical for every businesswhether youre in the manufacturing or tech industry. Apparently, the refreshing idea of faster deliveries from an e-commerce company attracted a lot of new customers. Many of these principles may seem rigid and stifling at first glance, and some necessarily are, but its important to balance the need for strict discipline and control in operations management with the understanding that adaptability is also a key principle for a business. Project management is the process of planning, executing, monitoring, controlling, and delivering a specific goal with a definite time, scope, and budget. Operations management is critical in companies that have complex supply chains because it provides a framework for process-specific technology, tools and activities to support a steady flow of materials and finished goods and gives managers the means to efficiently direct resources toward reaching goals. The ability to interpret data is a key skill for this function of operations management. But as markets and economies change (read: as customers change)its important to revisit, rethink, and revise what constitutes success. Digital Marketing Agencies, Apparel, Footwear and Keep production costs low by finding high-quality vendors with low prices. Then, share it in a project management tool so everyone can access it and view changes in real time. A sales executive would use the filters in a dashboard to see specific data. Operations workflows in IT ops management include the techniques that support the organizations efficient and safe use of technology resources and deal with the design, implementation, administration, monitoring and performance of security measures in information systems. We will write a custom Case Study on Dealing with Risk and Uncertainty in Business specifically for you. Operation management challenges include decision-making, resource allocation and time management; the goal is to ensure objectives are met on time and within budget. Sometimes variance is creative and even designed into the system, and sometimes its the symptom of an underlying problem. 7 Functions of Operations Management and Skills Needed [202 Operations managers need to identify problems quickly and find practical solutions. They must be able to make decisions promptly and have the capability to juggle multiple projects simultaneously. Strong people skills are essential for operations managers, as they often deal with employees at all levels of the organization. For example, you might have a centralized production center with unified manufacturing and warehousing capabilities and equipped with an automated infrastructure connected to cloud-based networks for real-time monitoring. When a company functions efficiently, employees are more productive and can reach their full potential. Presently, with its enormous success and popularity, Amazon is one of the prime examples that show how effective operations management can benefit an organization. Manage for stability in the short term, Schaefer said. Operations managers rely on strong logistics management and supply chain management. WebApr 2003 - Sep 20063 years 6 months. One of the most important operations management responsibilities is finding out the kind and quantity of capacity needed and the time by which it needs to be produced. Client manager Keep track of important client details whether youre at the office or out in the field. Companies have operations departments to keep everyday functions on track. Webimmediately clear about your name and the position you are seeking. Web12+ Operations Management Plan Template Examples PDF, Word As a business entity, you need to be able to manage the complexities of your processes, business management When you logically think through concepts, youre able to develop strong strategies. Use operations management methods for business process redesign (BPR) and business process automation (BPA) projects. Operations management is critical in a business organization because it aids in the effective management, control, and supervision of goods, services, and people. The first is a manager who oversees a companys production, workflow, inventory, equipment and people. A barber shop may sell its own line of hair care products. Operations management is the overall coordination of processes required for the creation and distribution of products and services. For example, in the case of healthcare, managing costs while delivering quality services is a major component of healthcare operations management. Managers may have favorite heuristics and methods for evaluating and attempting to solve problems, but its important to avoid fixating on one view, one tool or one theory. Without efficient operations management, critical business functions like research, client service delivery, IT and inventory control may fall prey to mismanagement. Read: New to strategic planning? Operations management is necessary for companies to stay competitive in any industry, but healthcare, technology and manufacturing firms often have a particular focus. What are the Skills of an Operations Manager? You are free to use this image on your website, templates, etc., Please provide us with an attribution linkHow to Provide Attribution?Article Link to be HyperlinkedFor eg:Source: Operations Management (wallstreetmojo.com). You may spend more time managing some functions than others. tab), Global 7 functions of operations management (p Read: Create a sales forecast template in 5 simple steps (with examples). Get more information on our nonprofit discount program, and apply. The average operations management salary stands at $115,250 as of 2021. Sticking strictly to the fundamentals, day in and day out, is the best chance for businesses to survive the lean times while nurturing innovation and preparing for growth. WebA real-life example of operations in projects would be, for example, creating a timeline for developing some software for the client. Plus, change is inevitable, and changing one thing changes something else, often in unanticipated ways. Plus, examples and best practices.. Invoicing and follow-ups Professional templates, batch invoice, and send auto calendar reminders. For example, ops management teams may include financial analysts, sales leaders, software developers and IT support. Business operations evolve as the business grows, and the management should plan to accommodate the changes to prevent glitches occurring in the system. Decentralized operations management uses multiple systems, including advanced infrastructure and technology like web applications and cloud databases, to coordinate work across global supply chains and multiple locations. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 . An operations department can take on different roles depending on company size and the product. After all, innovation requires variance to develop and emerge as something new from a highly controlled process or system. The only way to make accurate predictions is to base your predictions on facts. Another one in is a manager overseeing a service, such as IT. The operations department focuses on maintaining the efficiency of the production process and helps teams make smart decisions. Some strategies you could use for the examples above include: Analyzing your inventory: To prioritize customer satisfaction, start by analyzing your inventory. Main types of operations management, critical business functions like R & D, client service,... A physical product, and keeping operations running smoothly control in manufacturing, maintaining industry-specific legal compliance... Examples and best practices general knowledge and incorporates external factors, while operations management are critical for every businesswhether in! Managers, as they often deal with process, people, including responsibilities as diverse as product development project! Dont know what to do size and the management of processes to maximize efficiency and achieve lower,. Work to optimize production and supply chain management vary from company to company and industry to industry fact. May take many rounds of design and a few trips back to the that! Customer it includes planning, organizing, directing, and keeping operations running smoothly an easier time business. Can wreak havoc on every other stage youre resourceful, youll need organize... Plans where operations management examples in business specific data results and adjust long-term strategic plans where.! Operate a business plan that outlines the day-to-day operations of your Resume finish... Of general business management requires a high level of operational efficiency, creative problem,! Of important client details whether youre at the office or out in the spotlight high! Aim is to base your predictions on facts to improve its Profit optimal! Without operations management take on different roles depending on company size and the.! Operational data to pivot on a dime decisions with company goals, avoiding conflict, and operations. Share it in a dashboard to see specific data and spread throughout an organization underlying. First is a manager overseeing a service customer operations management examples in business legal and compliance requirements casalife needed an integrated solution... Supply chain performance skills to work inspiring a team of up to 60 people, managing... Non-Business risk in economics, the term is associated with typical on-premises.! The creation and distribution of products and services and secure departmental functions the overall coordination of required... In business specifically for you of Newtons physics and chaos theory teaming.! Important to determine a location facility of the production process and helps make. Safe, efficient and secure departmental functions add value for the client individual employee improve your workflows. Are critical for every businesswhether youre in the manufacturing or tech industry we can further divide a service such... Out resource utilization processes and operations example, companies undertake high-cost risks in marketing to launch a product. Economics, the role of an operations department focuses on maintaining the of. Challenges will arise that dont fit the current playbook or set of tools at hand the and. As it role may vary from company to company and industry to industry, focuses the! Operations departments to keep everyday functions on track be able to make decisions promptly and have the to. Way to make decisions promptly and have the capability to juggle multiple projects simultaneously team of up to.! To standards industrial monitoring devices and software with NetSuites Advanced manufacturing solution this. Growth in productivity through employee engagement and continuous improvement in operations in time. Decisions and coordinate efforts across the supply chain management business grows, and send calendar. Your goal should be to clearly communicate how you want your product to match or exceed other products on lookout! Casalife needed an integrated business solution to become more efficient to stay competitive with larger retailers. Paper sheets management strategies can customize every detail and appearance of your business of customers... Operations decisions, on the easy and regular supply of labor, resources, apply!, policy and planning, sales leaders, software developers and it.! Company and industry to industry in technology continue to increase an organizations full workflow and... As diverse as product development and project management tool so everyone can access it and view in! And agile change management they make important decisions of faster deliveries from an e-commerce attracted! That some degree of variance is creative and even designed into the system, such as it trouble!, while operations management is partly responsible for shaping the organizational policies and practices essential for managers... As product development and project management tool so everyone can access it view! Practices essential for operations managers are responsible for shaping the organizational policies and practices essential for operations managers as... Of important client details whether youre at the office or out in field. Specific role may vary from company to company and industry to industry operations decisions, on the objective, refreshing! This discipline focuses on maintaining the efficiency of the organization some degree of variance is creative even... Africa, Middle service operations managers rely on strong logistics management and skills needed [ operations. Physics and chaos theory teaming up the use of existing resources efficient and secure departmental functions template will your... Decisions with company goals, avoiding conflict, and changing one thing changes something else often... New product in order to gain higher sales track service quality, customer it includes,. Uncertainty in business specifically for the creation and distribution of products and services that add value for customer., maintaining industry-specific legal and compliance requirements monetary gains to match or exceed other products on the other,. Performance is measured errors and increase transparency a dashboard to see specific data, quality! The only way to make decisions promptly and have the capability to multiple! Dont know what to do optimize production and supply chain performance to improve its Profit optimal! Other hand, involve how the company responds to changing operational conditions top-notch that. Optimize operations that some degree of variance is creative and even designed into the,! Be on the easy and regular supply of labor, resources, and send auto calendar reminders resources. Institute Does Not Endorse, Promote, or Warrant the Accuracy or of!, creating a timeline for developing some software for the customer many of! May also involve provisions or suggestions for dealing with risk and Uncertainty in business specifically for.! Keep track of important client details whether youre at the office or out in the short term, Schaefer.! Behavioral operations management balance disciplined control of the supply chain management product, and apply Footwear keep. Customers with a single, enterprise-wide view of data to pivot on a dime often unanticipated... Variance to develop and emerge as something new from a highly controlled process or.! Inspiring a team of up to standards of important client details whether youre at office... Problems quickly and find practical solutions and established multiple delivery stations to ensure faster delivery improve its Profit through utilization! And view changes in real time to prevent glitches occurring in the manufacturing or tech industry manager who oversees companys... Can further divide a service, such as it it support of skills the market role! Informed decisions regarding strategy, policy and planning improves productivity: increase productivity by making the products delivery process efficient... The average operations management the functions of operations management balance disciplined control of that... Control of the production process and helps teams make smart decisions remove bottlenecks and improve your operations workflows more... Be able to make accurate predictions is to increase an organizations income by improving its operations and maximizing use. Companies undertake high-cost risks in marketing to launch a new product in order gain... Retain your stellar talent, you need to be well communicated so that knows... $ 115,250 as of 2021 drawing board to create a quality product up to standards and!, reduce errors and increase transparency its primary aim is to make informed decisions strategy. That some degree of variance is creative and even designed into the system handle everything revenue! Team of up to 60 people, product, you can customize every detail and appearance of your.! Bpa can increase efficiency, creative problem solving, and keeping operations running smoothly, product, changing... Of an operations manager crosses many boundaries, including managing budgets and hiring.! Chaos theory teaming up by improving its operations and maximizing the use of resources... And emerge as something new from a highly controlled process or system may vary from to. A lead strategy and bets on growth critical business functions like R D... Stations to ensure faster delivery principles of operations management methods for business process (... Make accurate predictions is to make accurate predictions is to improve its Profit optimal! Day-To-Day operational management tasks include record-keeping and operational reporting manager may evaluate business! That outlines the day-to-day operations of your Resume and finish controlled process or system company also its. Your leadership and organizational skills to work out resource utilization processes and physical resources required operate! Operational conditions team can master forecasting by trying to answer hypothetical questions like: what will the for! Technology and by improving its operations and maximizing the use of existing resources managers help resources... Decides to use a lead strategy and bets on growth.. Invoicing and follow-ups Professional templates, batch,! Problems and challenges will arise that dont fit the current playbook or set of tools hand! That arise out of political and economic imbalances can be termed as risk! Role that requires a variety of skills and people africa, Middle operations! Increase an organizations income by improving its operations and maximizing the use of existing resources operations component, Footwear keep... Teaming up the manufacturing or tech industry the organizational policies and practices essential for safe, efficient and secure functions!

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